Capital Trust Notary Group LLC handles sensitive personal, financial, and legal documents on a daily basis. This Confidentiality Policy describes our commitment to protecting the information entrusted to us.
All notaries, signing agents, and staff associated with Capital Trust Notary Group LLC are required to treat every document, conversation, and piece of client information as strictly confidential, whether encountered during a signing appointment, over the phone, by email, or through our online client portal.
Confidential information includes, without limitation:
As required by Tennessee law, we maintain a notarial journal recording certain details of each notarization performed. This journal is maintained securely and is only made available as required by law or valid legal process.
Access to client documents and account information is limited to personnel directly involved in fulfilling your requested service. Documents uploaded to your client account are stored with access controls intended to prevent unauthorized viewing.
We will not disclose the content of your documents or the nature of your transaction to any third party without your consent, except where disclosure is required by law, court order, subpoena, or is necessary to complete the service you requested (for example, sharing closing documents with your title company).
Physical documents are handled discreetly during appointments and, where retained, stored securely. Documents no longer required to be retained under applicable recordkeeping laws are disposed of in a manner designed to protect confidentiality.
All employees, contractors, and independent notaries working under the Capital Trust Notary Group LLC name agree to confidentiality obligations consistent with this policy as a condition of providing services on our behalf.
If you believe your confidential information has been mishandled, please contact us immediately at info@capitaltrustnotary.com or (423) 555-0123 so we can investigate.
